Terms of service

# Terms & Conditions

**Last Updated: August 11, 2026**

Welcome to **CartBerry**. These Terms & Conditions govern your access to and use of the CartBerry website and your purchase of products through our online store.

By accessing our website, placing an order, or purchasing products from CartBerry, you agree to these Terms & Conditions. Please read them carefully before using our services.

## 1. About CartBerry

CartBerry operates as an online retail and reselling platform. We may sell products directly or source products from third-party suppliers, manufacturers, distributors, wholesalers, and fulfilment partners.

Some products purchased through CartBerry may be fulfilled and shipped directly by third-party suppliers or fulfilment partners.

## 2. Use of Our Website

By using CartBerry, you agree that:

* You will provide accurate and complete information when placing an order.

* You will use the website only for lawful purposes.

* You will not attempt to interfere with or disrupt the operation of the website.

* You will not engage in fraudulent, abusive, or unauthorized activities.

* You will not reproduce, copy, distribute, or commercially exploit any part of the website without permission.

CartBerry reserves the right to restrict or terminate access to the website if these Terms & Conditions are violated.

## 3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

* Product colours may vary slightly depending on your device or screen settings.

* Product images may be for illustrative purposes where indicated.

* Product specifications, packaging, availability, and other details may change without prior notice.

* Product packaging or branding may vary depending on the supplier or manufacturer.

* We do not guarantee that all website content will always be completely accurate, current, or error-free.

If an error is identified in a product listing, CartBerry reserves the right to correct the information.

## 4. Reselling and Dropshipping

CartBerry may operate as a reseller or dropshipping business.

This means that certain products ordered through our website may be sourced from third-party suppliers, manufacturers, wholesalers, distributors, or fulfilment partners.

Depending on the product and fulfilment arrangement:

* Products may be shipped directly from a third-party supplier or fulfilment centre.

* Packaging, labels, invoices, and shipping materials may vary.

* The name of the manufacturer, supplier, fulfilment partner, or another business may appear on the package or shipping documentation.

* Delivery times may vary depending on the supplier, fulfilment location, courier service, and destination.

* Product availability may depend on third-party supplier inventory.

CartBerry remains responsible for handling customer orders and providing support in accordance with our applicable policies.

## 5. Supplier and Fulfilment Partners

CartBerry may work with third-party suppliers and fulfilment partners to source, process, package, and ship products.

While we make reasonable efforts to work with reliable suppliers, CartBerry does not control every aspect of third-party manufacturing, inventory management, packaging, or transportation.

If a supplier becomes unable to fulfil an order, CartBerry may:

* Source the product from another supplier where reasonably possible.

* Offer an alternative product.

* Cancel the order and provide an applicable refund.

## 6. Product Availability

All products displayed on CartBerry are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until the order is completed.

If a product becomes unavailable after an order is placed, CartBerry may cancel the affected order and provide an applicable refund.

## 7. Pricing

All prices displayed on the website are subject to change without prior notice.

CartBerry makes reasonable efforts to ensure that prices are displayed correctly. However, in the event of a pricing or technical error, CartBerry reserves the right to cancel the affected order and refund any amount already paid.

Applicable taxes, shipping charges, or other charges, if any, will be displayed during checkout.

## 8. Orders

When you place an order through CartBerry, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

CartBerry reserves the right to accept, reject, or cancel an order for reasons including:

* Product unavailability

* Supplier or fulfilment issues

* Incorrect pricing or product information

* Payment-related issues

* Suspected fraudulent or unauthorized transactions

* Incorrect or incomplete customer information

* Delivery restrictions

* Technical or operational issues

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Return & Refund Policy.

## 9. Customer Information

You are responsible for providing accurate information when placing an order, including your name, delivery address, email address, and other information required to process and deliver your order.

CartBerry will not be responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or inaccurate information provided by the customer.

## 10. Payment

CartBerry may provide multiple payment methods through third-party payment service providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

Payment transactions may be subject to the terms and conditions of the applicable payment service provider.

## 11. Shipping and Delivery

CartBerry will make reasonable efforts to process and deliver orders within the estimated delivery period displayed on the website or communicated during the order process.

For dropshipped products, delivery may be handled directly by a third-party supplier, fulfilment centre, or courier partner.

Delivery times may vary due to:

* Supplier processing times

* Product availability

* Delivery location

* Courier delays

* Customs or regulatory procedures, where applicable

* Weather conditions

* Public holidays

* Transportation disruptions

* Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

## 12. Returns, Refunds and Exchanges

Returns, refunds, cancellations, and replacements are governed by our **Return & Refund Policy**.

Customers should review the Return & Refund Policy before placing an order.

For dropshipped products, return instructions may vary depending on the supplier and product. Customers must follow the return instructions provided by CartBerry and should not return products directly to a supplier unless specifically instructed to do so.

## 13. Order Cancellation

Customers may request cancellation before an order has been shipped, subject to our cancellation procedures.

Once an order has been processed or shipped by a supplier or fulfilment partner, cancellation may not be possible.

CartBerry may also cancel an order where necessary due to product unavailability, supplier issues, pricing errors, payment problems, suspected fraud, or other operational reasons.

## 14. Intellectual Property

All content available on the CartBerry website, including logos, text, product descriptions, graphics, images, videos, website design, layout, icons, and other materials, is owned by or licensed to CartBerry or its respective rights holders.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit website content without appropriate authorization.

## 15. User Reviews and Content

If CartBerry allows customers to submit reviews, comments, photographs, ratings, or other content, you agree that the content submitted:

* Is accurate to the best of your knowledge.

* Does not violate applicable laws.

* Does not contain offensive, abusive, defamatory, fraudulent, or misleading material.

* Does not infringe the intellectual property or privacy rights of another person.

CartBerry reserves the right to remove or refuse content that violates these requirements.

## 16. Third-Party Services and Links

CartBerry may use third-party services including payment gateways, suppliers, fulfilment providers, shipping companies, analytics services, and other service providers.

Our website may also contain links to third-party websites.

CartBerry is not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their respective terms and policies.

## 17. Privacy

Your use of CartBerry is also governed by our **Privacy Policy**.

The Privacy Policy explains how we collect, use, store, and protect information provided by customers and website visitors.

## 18. Limitation of Liability

To the extent permitted by applicable law, CartBerry will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of products, including losses resulting from delays, supplier disruptions, courier delays, technical issues, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

## 19. Force Majeure

CartBerry will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, strikes, government restrictions, transportation disruptions, internet or technology failures, pandemics, war, or other unforeseen events.

## 20. Changes to These Terms

CartBerry reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when the updated Terms & Conditions are published on this page.

Customers are encouraged to review this page periodically for updates.

## 21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of **India**.

Any disputes arising in connection with the use of the CartBerry website or purchase of products shall be subject to the jurisdiction of the applicable courts in India.

## 22. Contact

For questions regarding these Terms & Conditions, orders, returns, refunds, cancellations, or other concerns, please use the **Contact Us / Support** option available on the CartBerry website.

**Website:** cartberry.in

By using the CartBerry website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.