Refund policy

# Return & Refund Policy

At **CartBerry**, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, we are here to help.

Please read this Return & Refund Policy carefully before placing your order.

## 1. Return Eligibility

You may request a return if:

* You received a damaged or defective product.

* You received the wrong product.

* The product received is significantly different from the product description or specifications provided on our website.

* The product is missing parts or accessories included with the order.

Return requests must be submitted within **7 days of receiving the product**.

Products must be returned in their original condition, unused and undamaged, with the original packaging, labels, tags, accessories, manuals, and invoice, wherever applicable.

## 2. Non-Returnable Products

Certain products may not be eligible for return due to their nature or other applicable restrictions.

These may include:

* Products specifically marked as **"Non-Returnable"** on the product page.

* Personalized or customized products.

* Products that have been used, altered, damaged, or mishandled after delivery.

* Products returned without their original packaging, accessories, labels, or documentation, wherever applicable.

* Products specifically excluded from return eligibility on their product page.

The return conditions displayed on the product page at the time of purchase will apply.

## 3. How to Request a Return

To request a return, please contact CartBerry through the **contact or support option available on our website**.

Please provide:

* Order number

* Product name

* Reason for return

* Clear photographs or videos of the product, if applicable

* Any other information requested by our customer support team

Our team will review your request and inform you whether the return has been approved.

## 4. Damaged or Incorrect Products

Please inspect your order when it is delivered.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and preferably within **48 hours of delivery**.

You may be required to provide photographs or videos showing the condition of the product and packaging.

Depending on the situation, we may offer:

* A replacement

* A return and refund

* Replacement of a damaged or missing component

* Another appropriate resolution

## 5. Return Shipping

If the return is approved because the product is defective, damaged, incorrect, or does not match the product ordered, **CartBerry will bear the applicable return shipping cost**, subject to verification.

For returns requested for other reasons, return shipping charges may be borne by the customer, where applicable.

Please do not send products back without receiving return instructions from CartBerry.

## 6. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the amount will generally be refunded to the **original payment method** used for the purchase.

For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

Approved refunds will generally be processed within **5–7 business days after return approval**, subject to payment gateway and banking timelines.

## 7. Refund Delays

If you have not received your refund after the stated processing period:

1. Check your bank account or original payment method.

2. Check with your bank or payment provider.

3. Contact CartBerry through the support/contact option available on our website.

We will assist you in checking the refund status.

## 8. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure.

If an eligible cancellation is approved, the refund will be processed to the original payment method, subject to applicable processing timelines.

## 9. Exchange / Replacement

Where applicable, CartBerry may offer a replacement instead of a refund for eligible products.

Replacement availability will depend on product availability and the nature of the issue.

If a replacement product is unavailable, CartBerry may provide an appropriate refund or alternative resolution.

## 10. Product Condition for Returns

To be eligible for a return, the product should generally be:

* Unused and in its original condition

* In the original packaging

* Returned with all applicable accessories

* Returned with labels/tags intact, where applicable

* Accompanied by the applicable invoice/order details

A return may be rejected if the product has been used, damaged, altered, or mishandled after delivery, except where the issue is attributable to a manufacturing defect or delivery damage.

## 11. Return Inspection

All returned products may be inspected before a refund or replacement is approved.

CartBerry reserves the right to reject a return request if the product does not meet the applicable return conditions or if the reported issue cannot be verified.

Nothing in this policy is intended to limit any rights available to consumers under applicable law.

## 12. Changes to This Policy

CartBerry reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated **"Last Updated"** date.

## 13. Contact Us

For questions regarding returns, refunds, cancellations, or replacements, please use the **Contact Us / Support** option available on the CartBerry website.

**Website:** cartberry.in