Shipping policy
# Shipping Policy
**Last Updated: August 11, 2026**
At **CartBerry**, we aim to process and deliver your orders as smoothly as possible. Since we operate as an online retail and reselling platform, some products may be fulfilled and shipped directly by third-party suppliers, manufacturers, distributors, or fulfilment partners.
Please read this Shipping Policy carefully before placing an order.
## 1. Order Processing
Orders are generally processed after successful payment confirmation.
Order processing typically takes **1–3 business days**, depending on product availability, supplier processing time, and order volume.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may vary for certain products. The estimated processing or delivery information displayed on the product page or during checkout will apply where specified.
## 2. Shipping and Delivery
Once your order has been processed, it will be handed over to the applicable courier, logistics provider, supplier, or fulfilment partner.
Estimated delivery time is generally **5–10 business days** within India, depending on the delivery location and product.
Delivery times may vary based on:
* Delivery location
* Product availability
* Supplier processing time
* Courier service
* Weather conditions
* Public holidays
* Transportation disruptions
* Remote or difficult-to-service locations
* Other circumstances beyond our reasonable control
Estimated delivery times are provided as a guideline and are not guaranteed unless specifically stated otherwise.
## 3. Dropshipping & Third-Party Fulfilment
Some CartBerry products may be shipped directly from our third-party suppliers or fulfilment partners.
As a result:
* The package may be shipped from a location different from CartBerry's operating location.
* Packaging, labels, invoices, and shipping materials may vary.
* The supplier, manufacturer, fulfilment partner, or another business name may appear on the package or shipping documentation.
* Delivery times may differ between products.
* Products from the same order may sometimes arrive in separate packages.
CartBerry remains responsible for providing customer support regarding orders placed through our website.
## 4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on:
* Product size and weight
* Delivery location
* Shipping method
* Supplier or fulfilment location
* Courier charges
* Other applicable logistics costs
If free shipping is offered on a particular product or order, the applicable conditions will be displayed on the website.
## 5. Order Tracking
Where tracking information is available, CartBerry may provide a tracking number or tracking link after the order has been shipped.
Tracking information may take some time to become active after the shipment is handed over to the courier.
Customers are responsible for checking the tracking information provided and ensuring that someone is available to receive the shipment where required.
## 6. Delivery Attempts
The courier or delivery partner may make multiple delivery attempts depending on their delivery procedures.
Delivery may be delayed or unsuccessful if:
* The customer is unavailable.
* The delivery address is incorrect or incomplete.
* The customer refuses the shipment.
* The courier is unable to contact the customer.
* The delivery location is outside the courier's serviceable area.
If a shipment is returned to the supplier or fulfilment partner because of an incorrect address, repeated failed delivery attempts, or customer refusal, additional shipping or reshipping charges may apply where permitted.
## 7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
CartBerry is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information, please contact CartBerry through the support/contact option on our website as soon as possible.
We will try to update the information before the order is shipped, but changes cannot be guaranteed once the order has been processed or dispatched.
## 8. Delayed Deliveries
Although we aim to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our control.
These may include:
* Courier or logistics delays
* Supplier processing delays
* Severe weather
* Natural disasters
* Public holidays
* Transportation disruptions
* Government restrictions
* Technical problems
* High order volumes
* Remote-location delivery issues
* Other unforeseen circumstances
CartBerry will make reasonable efforts to assist customers in tracking delayed shipments.
## 9. Lost or Damaged Shipments
If your order appears to be lost, damaged, or significantly delayed during transit, please contact CartBerry through our website support/contact option.
We may coordinate with the applicable courier, supplier, or fulfilment partner to investigate the shipment.
For damaged packages, customers are encouraged to take photographs or videos of the outer packaging and product and contact us as soon as possible after delivery.
Any applicable replacement or refund will be handled according to our **Return & Refund Policy**.
## 10. Products Received in Separate Shipments
If your order contains multiple products, the products may be shipped separately.
This can happen when products are sourced from different suppliers, warehouses, or fulfilment centres.
You may therefore receive multiple packages at different times, even though they were purchased in a single order.
## 11. International Shipping
Unless specifically stated on the product page or checkout page, CartBerry currently does not guarantee international shipping.
If international shipping is offered for a particular product, applicable shipping charges, customs duties, taxes, import fees, and other charges may apply.
Such charges, where applicable, may be the responsibility of the customer unless otherwise stated.
## 12. Cash on Delivery
Where Cash on Delivery (COD) is available, the availability of COD may depend on the product, delivery location, order value, courier service, and other applicable conditions.
COD availability will be displayed during checkout where applicable.
Customers are expected to accept and pay for COD orders placed through CartBerry.
## 13. Order Cancellation After Shipment
Once an order has been processed or shipped, cancellation may not be possible.
If you wish to cancel an order, please contact CartBerry as soon as possible after placing the order.
For orders that have already been shipped, the applicable cancellation and return conditions will be governed by our **Return & Refund Policy**.
## 14. Shipping Policy Changes
CartBerry reserves the right to update or modify this Shipping Policy at any time.
Any changes will be published on this page with an updated **"Last Updated"** date.
## 15. Contact
For questions regarding shipping, delivery, tracking, or delayed orders, please use the **Contact Us / Support** option available on the CartBerry website.
**Website:** cartberry.in
By placing an order through CartBerry, you acknowledge and agree to the terms of this Shipping Policy.